Tax Administrator

Tax Administrator – Hilton

Responsibilities:

Monitor SARS correspondence, distribute notices, record relevant reference numbers, and follow up on outstanding matters
Provide administrative support for SARS complaints and suspension-of-payment applications, including coordinating reviews and submissions
Manage tax deadlines, set calendar reminders, and follow up on urgent matters to ensure timely escalation
Coordinate client onboarding, including FICA documentation, information requests, engagement letters, and client loading on GreatSoft
Maintain accurate GreatSoft Planner records, including deadlines, case references, client updates, progress notes, and outstanding actions
Assist with WIP reports, billing reviews, draft fee notes, invoices and quotations, ensuring the necessary approvals are obtained
Manage assessment-related administrative tasks and ensure that client information, assessment details, and matter statuses are recorded correctly
Manage client and internal correspondence, acknowledge client communications within the prescribed 24-hour service standard, provide authorised updates and refer technical queries to the relevant tax professionals
Prepare and maintain client documentation, ensuring accurate filing, confidentiality and compliance with internal procedures
Collaborate with tax professionals and administrative teams to coordinate workflows, support client service and identify process improvements

Requirements:

Matric or equivalent qualification
Relevant administrative experience, preferably within a tax, accounting, legal, financial services or professional services environment
A relevant diploma or certificate in Administration, Accounting, Taxation or a related field (Advantageous)
Experience with GreatSoft, SARS eFiling or similar systems, as well as client onboarding, FICA administration or billing, would be advantageous
Familiarity with SARS correspondence and tax compliance terminology would be advantageous
Proficiency in Microsoft Outlook, Word and Excel
Strong written and verbal communication, organisational and deadline-management skills, with excellent attention to detail
Ability to manage multiple matters accurately while maintaining confidentiality, discretion and professionalism