Private Patient Co-ordinator (Remote/South Africa)

Purpose of role

To provide a comprehensive range of secretarial and administrative support to consultants, ensuring their patients are dealt with in an efficient, caring, and friendly
manner.

Main Responsibilities

• Take ownership for Co-ordinating patient appointments for allocated
practice clinics.
• Co-ordination of theatre schedules in agreement with hospital sites.
• Obtaining relevant patient information and updating patient admin
system (Midexpro)
• Ensure that all clinical documentation is available for consultants,
patients and third parties when required
• Respond to all queries from patients, staff and other third parties in a
timely manner
• Efficient management of all clinical correspondence, ensuring all
actions are completed within expected deadlines.
• Provide direct support to the Head of Operations in ensuring all day to-
day duties are carried out efficiently to high standards.
• All other secretarial, administrative and office duties as reasonably
required on a flexible basis to support the team in delivery of a high quality
service
• Raising invoices, when necessary, ensuring these are paid in a timely
manner

Required competencies

• High level of accuracy, numeracy, and attention to detail
• Self-motivated, taking initiative and ownership
• High level of organisation & efficiency skills
• Effective Time Management with the ability to prioritise efficiently
• Excellent communication and interpersonal skills with an excellent telephone
manner
• Ability to handle sensitive and confidential information – strict compliance with
GDPR.
• High level of resilience and empathy in dealing with difficult patient health issues
• Team player
• Ability to be flexible and versatile to accommodate the customer and team needs
• Ability to produce quality work under pressure
• High levels of integrity and trust
• Confident, can-do attitude
• Experience of using multiple IT systems

Essential Experience

• Working within a customer focused environment.
• Positive, proactive approach to work and colleagues.
• High level of PC Literacy – experience of using Windows / Outlook
systems
• Good understanding pf GDPR regulations

Desired Experience

• Previous secretarial experience
• Previous experience within a medical setting
• Matric Certificate

Send your CV to the email address provided.