Travel Operations Manager – Remote

Key Responsibilities:

• Liaise with agents and suppliers (not clients) regarding tour-related logistics.
• Request quotes and pricing from agents/suppliers for costing purposes when required.
• Manage global bookings and tour logistics for the regions allocated.
• Ensure all pre- and post-tour information and associated costs are received timeously.
• Prepare Tour Confirmations once tours become viable.
• Prepare Emergency Contact documentation and confirm itinerary accuracy with ground agents/suppliers.
• Advise, assist, and liaise with Support, Info, and Management on tour logistics, responding to queries as needed.
• Review and approve debtor invoices.
• Manage supplier payments, including bill preparation, requisitions, and payment requests.
• Update pre-departure documentation when required.
• Liaise with Tour Leaders regarding tour logistics.
• Ensure tips and extras for Tour Leaders are processed.
• Ensure overseas-based Tour Leaders receive checklists and folder information timeously.
• Maintain and update the Tour Schedule as tasks are completed.
• Provide support across additional destinations when team members are on leave.

Requirements:

• 3-5 years in a managerial role within a travel agency / similar.
• Global tour booking experience in leadership roles.
• Excellent people management skills and leadership ability.
• Exceptional communication skills.
• A passion for wildlife is essential.