Sales Specialist

We are looking for a Sales Specialist to join our team in Pietermaritzburg.

This is a customer-facing sales position for someone who is commercially driven, enjoys working with people and has the ability to understand customer requirements and recommend the right products and solutions.

The successful candidate will work with both on site and off site customers, developing existing customer relationships while actively identifying opportunities to increase sales and acquire new business.

Key Responsibilities:

• Assisting customers with product selection and technical requirements.
• Preparing accurate quotations and following up proactively to convert quotations into sales.
• Processing customer orders and maintaining accurate sales records.
• Developing and maintaining strong relationships with existing customers.
• Identifying opportunities to increase customer spend through cross-selling and up-selling.
• Promoting our fasteners, tools, consumables, industrial products and other product ranges.
• Generating and following up new business opportunities.
• Responding promptly and professionally to customer enquiries.
• Working towards agreed sales, gross-profit and customer-development targets.
• Maintaining accurate customer, quotation and sales information in the company’s systems.
• Monitoring customer requirements and identifying potential gaps in our product offering.
• Providing feedback to management on market trends, customer requirements and competitor activity.
• Assisting with product promotions and basic product training for customers and colleagues.
• Working closely with the Sales, Operations and Procurement teams to ensure a high level of customer service.

Qualifications & Experience:

The ideal candidate will have:

• Proven sales experience, preferably within fasteners, hardware, tools, industrial supplies or a related industry.
• Strong communication and customer-service skills.
• A proven ability to identify sales opportunities, build relationships and close sales.
• Strong follow-up skills and the ability to convert quotations into orders.
• A basic technical understanding of fasteners, tools, industrial consumables and hardware.
• The ability and willingness to learn technical product information and apply it when assisting customers.
• Experience using point-of-sale systems, CRM/customer databases and basic computer applications.
• Good administrative and organisational skills, with attention to detail.
• The ability to work towards and achieve sales and gross-profit targets.
• The ability to work effectively both independently and as part of a team.
• 3–5 years’ experience in fasteners, industrial supplies, hardware or a related field would be an advantage.

The Ideal Candidate:

We are looking for someone who is:

• Sales driven and motivated by achieving targets.
• Customer focused and committed to providing excellent service.
• Proactive rather than waiting for customers to approach them.
• Commercially minded, with an understanding of margins and profitable sales.
• Confident and personable, with the ability to communicate with customers at all levels.
• Organised and disciplined, particularly with quotation follow-ups and customer records.
• Curious and willing to learn, particularly when it comes to technical products.
• Reliable and accountable, with a strong work ethic.

The position is full-time and based in Pietermaritzburg, with on and off site customer visits required.

If you do not get a response within 7 days to your application, please consider it unsuccessful.