Parts and Services Commercial Manager

Parts and Services Commercial Manager – Pietermaritzburg

Responsibilities:

Drive regional sales growth across parts, accessories, and services throughout the African region
Manage existing accounts, onboard new dealers, and maximise sales opportunities across key accounts, direct business, online sales, and professional customers
Develop and coordinate regional sales plans with sales and aftersales teams to achieve budgeted targets
Build and maintain strong relationships with key accounts, dealers and commercial customers, while supporting and guiding sales colleagues
Monitor sales performance, budgets and KPIs, ensuring targets are achieved
Manage stock availability, delivery performance and 24-month sales forecasting to maintain optimal stock levels
Oversee product management and identify opportunities to expand parts, accessories and services through market analysis and competitor intelligence
Lead sales campaigns and initiatives, driving the rollout, local ownership and growth of service offerings
Monitor customer and sales data and coordinate product and service training to improve sales performance and customer experience
Oversee leasing products, marketing activities and service offerings for both consumer and business customers

Requirements:

Experience in sales, after-sales, or marketing, preferably supported by a business-related qualification
Proven sales and/or key account management experience
Strong commercial understanding, particularly within parts, accessories, and services
Experience in product lifecycle management and gathering and using market intelligence
Understanding of sales and marketing budgets and their financial impact
Knowledge of operating lease products and the differences between consumer and B2B offerings
Understanding of financial products relating to leasing and services
Strong communication, interpersonal and relationship-building skills, with the ability to communicate complex solutions commercially
A proactive, customer-focused and results-driven approach, with both analytical and hands-on capabilities
Willingness and availability to travel as required